Shipping policy

Last updated: 12/15/2025

At KWONDER, we’re committed to delivering your order as smoothly and safely as possible.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays).

During high-volume periods or product launches, processing times may be slightly extended.

Shipping Time

Estimated delivery times are as follows:

Please note: shipping times are estimates and may vary due to customs, carrier delays, or weather conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order size.

Occasionally, free shipping promotions may be offered and will be clearly stated on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking updates may take 24–48 hours to appear.

Customs & Duties (International Orders)

International orders may be subject to customs fees, taxes, or duties.

These charges are the responsibility of the customer and are not included in the product or shipping price.

Incorrect Address

Please ensure your shipping address is correct before placing your order.

KWONDER is not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

If your package is delayed or marked as delivered but not received, please contact your local carrier first.

If you still need help, reach out to us at [your support email] within 7 days of the delivery date.

For any shipping-related questions, contact us at:

📧 Kwonderstore@gmail.com

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